Privacy Policy

Last Updated: April 7, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application LingerLoom (the "App"), a local offline peer-to-peer secondhand trading platform (the "Service").

We do not collect unnecessary personal data, contain no advertisements, offer no in-app purchases, include no external links, and will not sell or share your personal information for commercial or advertising purposes. This policy applies to all users of the App in the United States.

2. Information We Collect

We collect only the minimum data necessary to provide the Service:

A. Information You Voluntarily Provide

• Account Information: Username, encrypted password, and email address for account recovery provided during account creation.
• User-Generated Content: Item listings you post (images, descriptions, price, category, location) and chat messages exchanged with other users.
• Location Information: Only general geographic location (city/neighborhood) obtained after your explicit authorization to display local items; we do not collect precise GPS or continuous location data. You may disable location permissions in your device settings at any time.
• Contact Information: Phone number (optional, used solely for offline transaction coordination and not displayed publicly).

B. Automatically Collected Information

• Device Information: Device model, operating system version, unique device identifier (used exclusively for security and crash reporting).
• Usage Data: App launches, feature interactions, and search queries (only aggregated and anonymized, not linked to personal identity).
• Crash Data: Anonymous logs for bug fixing (containing no personal identifiers).

3. How We Use Your Information

We use your information only to operate and improve the App:

• To provide features for posting, browsing, and chatting about secondhand items.
• To facilitate communication between users for local offline transactions.
• For account verification, fraud prevention, and enforcement of content policies.
• To respond to your feedback and customer support inquiries.
• To comply with legal obligations.

We will never use your data for advertising, marketing, or third-party tracking.

4. Data Sharing and Disclosure

We will not sell, rent, or share your personal information with third parties, except in the following cases:

• Sharing with Other Users: Only information you choose to make public (e.g., item listings, username) or content you send via chat.
• Service Providers: Only to trusted partners bound by confidentiality agreements (cloud services, security services), who are prohibited from using data for any other purpose.
• Legal Requirements: As required by law, subpoena, or government request, or to protect our legitimate rights, safety, and property.

5. Data Security and Retention

• We employ industry-standard security measures (encryption, access controls, secure servers) to protect your data. However, no electronic transmission or storage can be guaranteed 100% secure.
• Data Retention: We retain data only for as long as necessary to provide the Service. Following account cancellation or deletion, we will anonymize or delete your personal data within 45 days (except where required by law to retain it longer).

6. Your Rights (California Residents – CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: What personal information we collect about you.
• Right to Delete: Request deletion of your personal data (except where required by law).
• Right to Opt-Out of Sale/Sharing: We do not sell or share your data, so this right does not apply.
• Right to Correction: Request correction of inaccurate information.
• Right to Limit Sensitive Data Use: We do not collect sensitive personal information such as Social Security numbers, financial, health, or biometric data.
• Right to Non-Discrimination: Exercising these rights will not affect your eligibility or access to the Service.

To exercise your rights: Please email us at service@lingerloom.com. We will respond and process requests within 45 days.

7. Children's Privacy (COPPA)

The App is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

8. Account Deletion

You may request deletion of your account and associated personal data at any time via in-app settings or email. We will complete the process within 45 days (except where retention is required by law).

9. Policy Changes

We may update this policy periodically. Changes will be posted within the App. Your continued use constitutes acceptance of the revised policy.

10. Contact Us

App Name: LingerLoom

Contact Email: service@lingerloom.com